Broxwood Barns - holiday cottages in Herefordshire

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Terms and conditions

1. Deposit and payment
A deposit of 50.00 should be made together with a booking fee of 20.00. Dependent on the length of stay a security deposit fee may be charged, refundable once the property has been examined. The balance should be paid within 28 days of the holiday. Pets are welcome for an extra charge but are not permitted to go upstairs.

2. Cancellation of booking by you
If you need to cancel your booking you need to contact the owners as soon as possible in writing. The booking deposit is non-refundable. However we will make every effort to re-let the property once formal cancellation has been received and if we are able to re-let at the same price the balance will be refunded to you. If we are only able to re- let at a reduced price (with your approval) the reduced balance will be refunded. If we are unable to re-let the full balance will remain payable by you.

3. Cancellation of booking by us
If we have to cancel the booking in advance for any reason you will be refunded the full amount of the booking.

4. Damage to property
It would be appreciated if you could let us know of any breakage or damage done and a small charge may be made. If the damage is substantial, you may be held responsible to the owner for the actual costs of any breakage or damage.

5. Accidents, injury and personal property
Whilst every attempt is made to make your holiday a safe and enjoyable one the owners shall have no liability to you for the death or personal injury to you or any member of your party during the period of your stay. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

6. Heating
Use of oil for heating and hot water is included in the booking price. In exceptional cases, such as very cold weather, there may be an additional charge.

7. During your stay
You can arrive at your accommodation after 3 pm on the start date of your holiday and you should leave by
10.30 am on the last day unless arranged otherwise with the owners.

8. Smoking
No smoking please inside Broxwood Barns.

9. Cleaning on departure
Please keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Hobs and ovens clean and fat-free including wire shelves. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets left clean. Beds stripped (not mattress or pillow protectors). Any furniture moved restored to original position. Barbeque clean and fat-free. Recycling items placed in the Green recycling bin by the gateway of the main house - black bin liners provided for non-recycleable items should be tied and left nearby. Composting items put in black compost bin at rear of the cottages.

10. Problems & Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want to see you return!

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